Service Tiers
Remote DBA services that fit your environment.
Three tiers built for different stages of growth. Pricing is determined after a free assessment — every environment is different, and we quote accordingly.
Dedicated service pages
Explore our most-requested services in depth.
Database Performance Tuning
Slow queries, execution plan analysis, index strategy, lock contention — fixed at the root, not patched over.
View service details →CLOCloud Database Migration
On-premises to AWS RDS, Azure SQL, or GCP Cloud SQL — zero data loss, minimal downtime, tested rollback.
View service details →DBA24/7 Remote DBA Support
Around-the-clock monitoring, proactive issue detection, and emergency incident response — your database never sleeps, neither do we.
View service details →Service tiers
Pick the coverage that matches your database risk profile.
All tiers include a dedicated DBA point of contact, incident response, and monthly reporting. Custom pricing is determined after a free environment assessment — multi-database discounts available.
Essential
Pricing determined after assessment
Core monitoring and emergency coverage for small teams with one or two databases in production.
- ✓Remote DBA monitoring (24/7 alerts)
- ✓Emergency incident response
- ✓Monthly database health check
- ✓Backup verification
- ✓Security patch advisory
- ✓Email support
4-hour response SLA
Start with assessmentProfessional
Pricing determined after assessment
Everything in Essential plus active performance tuning and weekly reviews for growing companies.
- ✓Everything in Essential
- ✓Performance tuning & indexing
- ✓Query optimization
- ✓Weekly database review calls
- ✓Capacity planning reports
- ✓Slack / Teams integration
2-hour response SLA
Start with assessmentEnterprise
Pricing determined after assessment
Full-service DBA partnership with architecture consulting and 24/7 priority support for mission-critical systems.
- ✓Everything in Professional
- ✓Architecture consulting
- ✓Database migration support
- ✓24/7 priority phone support
- ✓Disaster recovery planning
- ✓Custom SLA documentation
30-minute response SLA
Start with assessmentFeature comparison
What's included in each tier
A full breakdown of every feature across all three service levels so you can make an informed decision.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| 24/7 database monitoring | ✓ | ✓ | ✓ |
| Real-time alerting | ✓ | ✓ | ✓ |
| Backup verification | ✓ | ✓ | ✓ |
| Security patch advisory | ✓ | ✓ | ✓ |
| Database health check | Monthly | Weekly | Weekly + on-demand |
| Capacity planning reports | — | ✓ | ✓ |
| Executive summary reports | — | Monthly | Weekly |
| Performance tuning | — | ✓ | ✓ |
| Query optimization | — | ✓ | ✓ |
| Index analysis & recommendations | — | ✓ | ✓ |
| Emergency incident response | ✓ | ✓ | ✓ |
| Response time SLA | 4 hours | 2 hours | 30 minutes |
| Support channel | Email + Slack/Teams | Email + Slack + Phone | |
| 24/7 priority phone support | — | — | ✓ |
| Dedicated DBA | — | — | ✓ |
| Architecture consulting | — | — | ✓ |
| Database migration support | — | — | ✓ |
| Disaster recovery planning | — | — | ✓ |
| Custom SLA documentation | — | — | ✓ |
Supported platforms
We cover the databases your business actually runs on.
From legacy Oracle installations to cloud-native managed services — our DBAs have hands-on experience across all major platforms.
Oracle Database
Versions 11g through 23ai. RAC, Data Guard, Exadata environments.
SQL Server
2012 through 2025. Always On Availability Groups, replication, SSRS.
PostgreSQL
Versions 10+. Streaming replication, logical replication, Citus, TimescaleDB.
MySQL / MariaDB
MySQL 5.7+ and MariaDB 10.x. InnoDB optimization, replication topologies.
Database Design & Automation
Database design, data modeling, custom development, ETL, and workflow automation.
Cloud Databases
AWS RDS / Aurora, Azure SQL, GCP Cloud SQL, Neon, PlanetScale.
Getting started
From assessment to active coverage in 5 business days.
No lengthy procurement cycles. We assess your environment, agree on scope, and have monitoring active within the week.
Self Assessment
3-minute questionnaire. We identify your database stack, risk areas, and coverage needs.
Scoping Call
30-minute call with a DBA. We review your environment and confirm the right service tier.
Proposal & SOW
Clear scope of work, pricing, and SLAs. No commitment until you approve and sign.
Go Live
Monitoring tools deployed, alert thresholds set, and your DBA team is active within 5 business days.
Common questions
Pricing, SLAs, and coverage — answered.
The questions we get asked most before an engagement starts.
How much does remote DBA support cost?
Pricing is custom-quoted after a free assessment of your environment, because the honest answer depends on how many databases you run, which platforms they sit on, how critical they are, and what response time you need. There are three tiers — Essential, Professional, and Enterprise — and multi-database discounts are available. You get a fixed written price in the scope of work before anything starts.
Is a fractional DBA cheaper than hiring a full-time database administrator?
For most mid-sized companies, yes — substantially. A senior full-time DBA in the US carries a fully loaded cost well into six figures once salary, benefits, payroll tax, tooling, and recruiting are counted, and that single hire still cannot cover nights, weekends, and vacations alone. Fractional coverage gives you senior-level expertise across every major platform for a predictable monthly fee, with 24/7 monitoring included rather than bolted on.
What are your response time SLAs?
Essential carries a 4-hour response SLA, Professional a 2-hour SLA, and Enterprise a 30-minute SLA with 24/7 priority phone support. All three tiers include round-the-clock automated monitoring and alerting, so detection is immediate regardless of tier — the SLA governs how quickly a human is engaged on the response.
Is monitoring really 24/7, including weekends and holidays?
Yes. Monitoring, alert thresholds, and automated checks run continuously — outages do not respect business hours, and neither does the alerting. The most common issues we catch overnight are runaway transaction log growth, disk exhaustion, failed backup jobs, and blocking chains that would have become a full outage by morning.
Which database platforms and versions do you support?
SQL Server 2012 through 2025 including Always On availability groups and replication; Oracle 11g through 23ai including RAC, Data Guard, and Exadata; PostgreSQL 10 and later including streaming and logical replication, Citus, and TimescaleDB; and MySQL 5.7+ and MariaDB 10.x including InnoDB tuning and replication topologies. Cloud managed services on AWS, Azure, and GCP are covered as well.
What is not included in a support tier?
Ongoing tiers cover monitoring, incident response, health checks, backup verification, and — from Professional up — performance tuning and query optimization. Large discrete projects such as a full cloud migration, a new HA architecture build, or custom ETL development are scoped and quoted separately so you are not paying a migration premium every month. Enterprise includes migration support as part of the engagement.