24/7 Remote DBA Support
Your database never sleeps. Neither do we.
Database incidents don't happen during business hours. They happen at 11pm on a Friday, at 3am before a launch, at 6am when the first users try to log in. There's always a senior DBA watching — and responding when something goes wrong.
What 24/7 means
Continuous coverage, not business-hours coverage.
Most database problems can be detected and resolved before they become user-facing incidents — if someone is watching. The difference between a 2-minute outage and a 4-hour outage is whether someone responded at 2am.
365 days a year, including holidays
Enterprise tier — guaranteed acknowledgment
Before they generate user-facing errors
The person responding has seen this before
There's a version of "24/7 monitoring" that's just an alerting tool sending emails to a ticket queue. That's not what we provide. A real DBA receives the alert, evaluates the situation, and takes action — whether that's killing a blocking process, rolling back a runaway transaction, or calling you directly if the situation warrants it.
Monitoring coverage
What we watch — and respond to.
Our 24/7 database monitoring support covers the full operational surface area of your database environment. Every alert has a human behind it.
Database availability & connectivity
Instance health, connection pool saturation, listener availability, and failover status across primary and replica nodes.
Performance metrics & wait statistics
CPU utilization, memory pressure, I/O wait, blocking chains, and top wait types — tracked continuously with threshold alerting.
Blocking & deadlock detection
Long-running blockers and deadlock cycles detected in real time. Blocking chains are resolved before they cascade to application timeouts.
Disk space & growth trending
Data file, log file, and tempdb space monitored with capacity trend projections. You get a warning before you get an emergency.
Backup job completion & integrity
Every backup job is verified completed, duration is within expected range, and backup files are spot-checked for integrity. Silent failures are caught before they matter.
Replication & HA lag
For Always On, streaming replication, and log shipping setups — lag monitored against SLA thresholds with alerting if a replica falls behind.
Security events & unusual access
Failed login spikes, privilege escalation attempts, and unusual access patterns flagged for review. Not a replacement for a SIEM — but a DBA-level tripwire.
Agent jobs & scheduled tasks
SQL Agent jobs, pg_cron tasks, and scheduled maintenance runs monitored for completion and failure. Silent ETL failures are one of the most common data quality issues we catch.
Response SLAs
Guaranteed response times by tier.
Every service tier includes 24/7 monitoring. Response time SLAs are contractual — not best-effort.
| Service tier | Emergency response | Support channels |
|---|---|---|
| Essential | 4 hours | |
| Professional | 2 hours | Email + Slack / Teams |
| Enterprise | 30 minutes | Email + Slack + Phone |
Why SSTS
24/7 coverage without the overhead of a full-time DBA.
True 24/7/365 — not business hours with an on-call rotation
Your database doesn't sleep at night or on weekends. Neither do we. Every alert has a senior DBA behind it — not a ticket in a queue.
Cross-platform expertise, one engagement
We cover SQL Server, Oracle, PostgreSQL, MySQL, and all major cloud platforms. Your entire database stack monitored under one engagement — not separate vendors for each platform.
73% of incidents caught proactively
Before they generate user-facing errors. We monitor the trends, not just the alerts — catching disk space growth, replication lag, and blocking chains before they become outages.
Contractual SLAs, not best-effort
Enterprise tier comes with a 30-minute emergency response SLA — contractual, not aspirational. You know what you're getting before you sign.